ICICI Lombard General Insurance Company Limited, established in 2001, India’s largest private sector non-life insurer, holding a 9.4% market share based on Gross Direct Premium Income (GDPI) as of H1 FY25. The company reported a Gross Written Premium of ₹268.33 billion for FY25 and maintains a strong solvency ratio of 251% against the IRDAI’s minimum requirement of 150% (as of March 31, 2023).
| Parameter | Details |
|---|---|
| Company Name | ICICI Lombard General Insurance Company Limited |
| Founded | 2001 |
| Headquarters | Mumbai, Maharashtra, India |
| Joint Venture Partners | ICICI Bank (initial 64% stake) and Fairfax Financial Holdings Limited (initial 35% stake, exited in 2019) |
| Market Leadership | India’s largest private sector non-life insurer by GDPI; 9.4% market share (H1 FY25) |
| Gross Direct Premium Income (GDPI) | ₹268.33 billion (FY25) |
| Gross Written Premium (GWP) | ₹282.58 billion (March 31, 2025) |
| Revenue | ₹26,994.43 crore (2026) |
| Net Profit | ₹2,772 crore (2026) |
| Market Capitalization | ₹90,530 crore (2026) |
| Solvency Ratio | 251% (as of March 31, 2023), exceeding IRDAI’s 150% minimum |
| Claim Settlement Ratio (within 3 months) | 97.16% (FY24, per IRDAI Handbook of Insurance Statistics 2023-24) |
| Credit Rating | ‘ICRA AAA Stable’ reaffirmed by ICRA (valid for one year from June 12, 2026) |
| Number of Employees | 15,123 (March 31, 2025) |
| Number of Branches | 328 (March 31, 2025) |
| Number of Virtual Offices | 992 (2025-26) |
| Network Hospitals (Health Insurance) | 10,600+ (2026) |
| Network Garages (Car Insurance) | 3,400+ (2026) |
| Network Garages (Two-Wheeler Insurance) | 5,600+ (2026) |
| Policies Issued | 39.3 million+ (2026) |
| Claims Processed | 3.4 million+ (2026) |
| Promoter Holding (ICICI Bank) | 51.29% (March 2026 quarter) |
| IL TakeCare App Downloads | 4.6 million+ |
ICICI Lombard’s extensive network and strong financial metrics underscore its position as a leading choice for insurance needs across India in 2026.
ICICI Lombard: Key Offerings
ICICI Lombard, established in 2001, is one of India’s largest private general insurers, offering a full suite of products. The company provides coverage across motor, health, travel, and home insurance, with premiums starting from ₹11/day for health plans and ₹538/year for two-wheeler insurance (as of 2026).
| Insurance Type | Key Features | Starting Premium (₹) |
|---|---|---|
| Travel Insurance | Covers medical emergencies, lost luggage; policies designed for today’s travellers with smart features | ₹20/day |
| Housing Society Insurance | Specialized master policy covering entire building structure and shared amenities (lifts, clubhouses, parking lots); full coverage, fast claim settlement | Not specified |
| Car Insurance | Wide network reach, strong claim service, full product range, 3,400+ partner garages, digital ecosystem via IL TakeCare app, multiple add-on covers (Roadside Assistance, Engine Protection, Consumables, Zero Depreciation) | ₹2,094/year |
| Two-Wheeler Insurance | full coverage, 7,000+ cashless garages, 24/7 support, covers almost every type of two-wheeler, multiple add-on covers | ₹538/year |
| Health Insurance | Covers medical expenses like hospitalisation, pre- and post-treatment care, surgeries; customizable with add-ons (2-hour hospitalisation, Jumpstart, OPD+ rider); access to 11,000+ hospitals across India; covers diseases like cancer and diabetes-related complications; cashless treatment facilities | ₹11/day |
| Crop Insurance | Aims at increasing crop insurance penetration through farmer awareness and low farmer premium rates | Not specified |
| Home Insurance | Protects valued possessions like home | Not specified |
| Personal Accident Insurance | Part of a full and well-diversified range of products | Not specified |
| Marine Insurance | Part of a full and well-diversified range of products | Not specified |
| Engineering Insurance | Part of a full and well-diversified range of products | Not specified |
| Health Booster Super Top-up plan | Deductible model, restoration of sum insured (once in a policy year for unrelated illness), wellness programs, coverage for AYUSH and domiciliary treatments, no room rent restrictions; sum insured options up to ₹50 lakh | Not specified |
| Elevate plan | Global coverage (up to ₹3 crore or base cover amount, whichever is less), air ambulance services, claim protector feature (coverage up to cover amount for consumables and non-payable items) | Not specified |
| Makshak (Mosquito) Rakshak plan | Coverage for hospitalization expenses resulting from vector-borne diseases (dengue fever, malaria, chikungunya, Zika virus, etc.) | Not specified |
| Family Shield plan | full coverage against listed infectious diseases along with personal accident cover | Not specified |
ICICI Lombard’s extensive product portfolio and digital services, including the IL TakeCare app, aim to provide accessible and efficient insurance solutions across India.
ICICI Lombard: Financial Snapshot
ICICI Lombard General Insurance Company Limited, established in 2001, is one of India’s largest private general insurers, with a market capitalization of ₹90,530 crore as of June 2026. The company reported a Gross Direct Premium Income (GDPI) of ₹28,712 crore for FY2026, demonstrating its significant presence in the Indian non-life insurance sector.
| Metric | Value | As of Date |
|---|---|---|
| Market Capitalization | ₹90,530 Crore | June 2026 |
| Revenue | ₹26,994 Crore | FY2026 |
| Profit After Tax (PAT) | ₹2,772 Crore | FY2026 |
| Solvency Ratio | 2.67 times | March 31, 2026 |
| Gross Direct Premium Income (GDPI) | ₹28,712 crore | FY2026 |
| Promoter Holding | 51.3% | June 2026 |
| Number of Branches | 341 | March 31, 2026 |
| Number of Employees | 15,008 | March 31, 2026 |
| Claim Settlement Ratio (FY24) | 97.16% | FY2024 (within 3 months) |
| Network Hospitals (Health Insurance) | 11,000+ | June 2026 |
| Cashless Garages (Car Insurance) | 3,400+ | 2026 |
| Cashless Garages (Two-Wheeler Insurance) | 7,000+ | 2026 |
| Policies Issued | 37.6 million+ | As of 2026 |
| Claims Processed | 3.2 million+ | As of 2026 |
| ICICI Bank Stake | 64% | As of 2016 fiscal |
ICICI Lombard maintains a strong solvency ratio of 2.67 times as of March 31, 2026, well above the IRDAI’s minimum requirement of 150%, indicating strong financial health.
ICICI Lombard: Claim Process
ICICI Lombard prioritizes efficient claim settlement, processing over 3.2 million claims to date. The company maintains a strong claim settlement ratio of 97.16% for FY24 (within three months), as per IRDAI data.
- Initiating a Claim: Policyholders can register claims through the ICICI Lombard website or the IL TakeCare app. For motor policies, scanning the QR code on the policy document verifies its authenticity.
- Reporting Fraud: Any demands for money to process claims should be reported immediately to fraudinfo@icicilombard.com. This ensures transparency and prevents fraudulent activities.
- Customer Support: Discrepancies in policy documents or general queries can be addressed by emailing customersupport@icicilombard.com for prompt assistance.
- Health Insurance Claims: ICICI Lombard offers cashless treatment at over 11,000 network hospitals across India as of June 2026. This includes major cities like Bangalore, Chennai, Delhi (NCR), and Mumbai.
- Car Insurance Claims: The company provides cashless claim services through a network of over 3,400 garages nationwide. The car insurance claim settlement ratio stands at 93% as of 2026.
- Two-Wheeler Insurance Claims: Policyholders benefit from a network of over 7,000 cashless garages for two-wheeler repairs. This network ensures convenient and quick claim processing.
- Crop Insurance Claims: All crop insurance claims are processed according to specific policy terms and conditions, with a focus on increasing farmer awareness and penetration in India.
- Digital Claim Management: The IL TakeCare app, with over 4.6 million downloads, helps a digital claim process, allowing policyholders to manage their claims conveniently.
The company’s extensive network and digital platforms aim to simplify the claim experience for its diverse range of insurance products.
ICICI Lombard: Customer Benefits
ICICI Lombard, one of India’s largest private general insurers, prioritizes customer satisfaction through a wide network and full services. As of June 2026, its health insurance network includes over 11,000 hospitals across India, ensuring extensive cashless treatment options.
- Extensive Network: ICICI Lombard offers access to over 11,000 cashless hospitals for health insurance and more than 7,000 cashless garages for two-wheeler insurance across India. This wide network helps convenient claim settlements.
- Customizable Plans: Policyholders can tailor their coverage with various add-ons, such as the OPD+ rider or Jumpstart for health insurance, allowing for personalized protection against specific risks.
- Digital Convenience: The IL TakeCare app and online portal enable easy policy purchase, renewal, and claim initiation, providing 24/7 support for motor and health insurance needs.
- Financial Stability: The company maintained a solvency ratio of 251% as of March 31, 2023, significantly above IRDAI’s minimum requirement of 150%, indicating strong financial health.
- High Claim Settlement: ICICI Lombard recorded a car insurance claim settlement ratio of 93% in 2026, demonstrating efficient and reliable claim processing for its policyholders.
- Specialized Coverage: Unique plans like the Health Booster Super Top-up (up to ₹50 lakh sum insured) and Makshak (Mosquito) Rakshak provide targeted coverage for specific health needs and vector-borne diseases.
- NRI Coverage: Non-Resident Indians (NRIs) can purchase health insurance for themselves and their families residing in India, subject to underwriting norms, extending benefits to a broader customer base.
These benefits ICICI Lombard’s commitment to providing accessible, flexible, and financially secure insurance solutions for its diverse customer base in India.
ICICI Lombard Vs. Competitors
ICICI Lombard, established in 2001, holds a 9.4% market share in Gross Direct Premium Income (GDPI) as of H1 FY25, making IT India’s largest non-life insurer. Its solvency ratio stood at 251% as of March 31, 2023, well above the IRDAI minimum of 150%.
| Feature | ICICI Lombard | New India Assurance | National Insurance |
|---|---|---|---|
| Company Founding Year | 2001 | 1919 | 1906 |
| Market Share (GDPI) | 9.4% (H1 FY25) | Leader in non-life space (April-Dec 2024) | Among top 10 (April-Dec 2024) |
| Solvency Ratio | 251% (as of March 31, 2023) | 190% (as of March 31, 2023) | 170% (as of March 31, 2023) |
| Network Hospitals (Health) | 11,000+ | 3,000+ | 6,000+ |
| Network Garages (Motor) | 7,000+ (Two-wheeler), 3,400+ (Car) | 4,000+ | 4,000+ |
| Product Portfolio | Motor, Health, Fire, Crop, Travel, Housing Society Insurance | Motor, Health, Fire, Crop, Marine, Engineering Insurance | Motor, Health, Fire, Crop, Personal Accident Insurance |
| Claim Settlement Ratio (FY24) | 97.16% (within 3 months) | 89.8% (within 3 months) | 87.5% (within 3 months) |
| New Business Premium (April-Dec 2024) | Second spot (after New India Assurance) | ₹29,438 crore | ₹14,500 crore (approx.) |
ICICI Lombard consistently demonstrates strong financial metrics and extensive service networks, positioning IT as a strong competitor in the Indian general insurance sector.
ICICI Lombard: Digital Services
ICICI Lombard uses digital platforms to streamline insurance services, offering online policy purchases and claims processing. The IL TakeCare app has over 4.6 million downloads, facilitating easy access to various insurance features.
- Online Policy Purchase: Customers can buy or renew policies like car, bike, and health insurance directly through the ICICI Lombard website or the IL TakeCare app. For instance, bike insurance starts at ₹538 per year (as of 2026).
- Digital Claim Submission: The company supports a digital-first approach for claims, allowing policyholders to initiate and track claims online. The car insurance claim settlement ratio was 93% in 2026.
- IL TakeCare App: This mobile application provides 24/7 support, policy management, and access to a network of over 7,000 cashless garages for two-wheeler insurance (as of 2026).
- QR Code Verification: Motor policies issued by ICICI Lombard include a QR code for instant verification, transparency and security. Discrepancies can be reported via email to customersupport@icicilombard.com.
- Fraud Reporting: ICICI Lombard provides a dedicated email, fraudinfo@icicilombard.com, for reporting any fraudulent activities, including demands for money during claim processing.
These digital initiatives aim to provide convenient and efficient insurance solutions for policyholders across India.
ICICI Lombard: Important Resources
ICICI Lombard provides multiple official channels for policyholders and prospective customers to access information and support. These resources include their full official website and dedicated customer support channels for claims and general inquiries.
| Resource | Type | Access Link |
|---|---|---|
| ICICI Lombard Official Website | Company Information, Policy Details, Online Services | https://www.icicilombard.com/ |
| Travel Insurance | Policy Information, Online Purchase | https://www.icicilombard.com/travel-insurance |
| Bike Insurance | Policy Information, Online Purchase/Renewal | https://www.icicilombard.com/motor-insurance/two-wheeler-insurance |
| Health Insurance Plans | Policy Information, Online Purchase | https://www.icicilombard.com/health-insurance |
| Car Insurance | Policy Information, Online Purchase | https://www.icicilombard.com/motor-insurance/car-insurance |
| Housing Society Insurance | Policy Information, Master Policy Details | https://www.icicilombard.com/housing-society-insurance |
| Customer Support (Email) | General Inquiries, Discrepancy Reporting | customersupport@icicilombard.com |
| Fraud Reporting (Email) | Reporting Fraudulent Activities | fraudinfo@icicilombard.com |
| Customer Support (WhatsApp) | 24×7 Support, Claim Management | https://wa.ME/917738282666 |
| IL TakeCare App | Policy Management, Online Purchase, Claims | (Available on App Store/Google Play) |
| LinkedIn Profile | Company Updates, Career Opportunities | https://in.linkedin.com/company/icici-lombard |
| IRDAI Handbook of Insurance Statistics 2023-24 | Industry Statistics, Claim Settlement Ratios | (Official IRDAI Publication) |
These resources offer direct access to policy information, online purchase options, and customer support, ensuring full assistance for all insurance-related needs.
Key Takeaways
- ICICI Lombard’s official website and IL TakeCare app are primary digital platforms for policy purchase and management.
- Dedicated email channels exist for customer support (customersupport@icicilombard.com) and fraud reporting (fraudinfo@icicilombard.com).
- The company offers 24×7 support via WhatsApp (7738282666) for immediate assistance and claim management.
For detailed policy information or to initiate a claim, visit the official ICICI Lombard website or use the IL TakeCare mobile application.
Frequently Asked Questions (FAQs)
What types of insurance does ICICI Lombard offer in India?
ICICI Lombard offers a wide range of general insurance products in India, including motor insurance (car and two-wheeler), health insurance, travel insurance, home insurance, and specialized policies like housing society insurance. They also provide business insurance solutions and crop insurance schemes for farmers across the country.
How can I check my ICICI Lombard car insurance policy details?
You can verify your ICICI Lombard car insurance policy details by scanning the QR Code printed on your policy document. For any discrepancies, you should immediately email customersupport@icicilombard.com. Policy details can also be accessed through their official website or mobile application.
What factors determine the premium for ICICI Lombard travel insurance?
The premium for ICICI Lombard travel insurance depends on factors such as your age, chosen destination, duration of the trip, the sum insured, the number of travellers, and any selected add-ons. Premiums can start from as low as ₹20 per day, as advertised for 2026 plans.
Does ICICI Lombard offer insurance for housing societies in India?
Yes, ICICI Lombard offers a specialized master policy for housing societies, covering the entire building structure and shared amenities like lifts, clubhouses, and parking lots. This policy is designed for Resident Welfare Associations (RWAs) and Cooperative Housing Societies to protect common assets.
What is the claim settlement process for ICICI Lombard policies?
ICICI Lombard processes all claims as per the specific terms and conditions of the respective policy. They emphasize a digital buy and claim process for many products. The company advises against paying anyone demanding money for claim processing and encourages reporting such incidents to fraudinfo@icicilombard.com.
How does ICICI Lombard’s car insurance premium get calculated?
ICICI Lombard’s car insurance premium is calculated based on several factors including the car’s make, model, age, city of registration, Insured Declared Value (IDV), No Claim Bonus (NCB), and any chosen add-ons. Premiums vary significantly based on these individual vehicle and driver details.
Where can I find information about ICICI Lombard’s share price?
Information on ICICI Lombard General Insurance Company Ltd.’s share price and stock performance can be found on financial platforms like Moneycontrol and Screener. Shareholders are also reminded to update their KYC details to claim any unpaid or unclaimed dividends before transfer to IEPFA.
Disclaimer: This article is general information, not financial advice. Interest rates, fees, and eligibility change frequently. Verify current details with the lender or regulator (RBI / SEBI / IRDAI) before deciding.