Navigating customer support can be daunting, but with the right information, managing your Axis Bank credit card becomes seamless. Whether you’ve lost your card, need a credit limit increase, or simply want to check your balance, knowing the Axis Bank credit card customer care number and available support channels is essential. This guide covers everything from contact options and common query types to online support features and resolution timelines.
Contact Options: How to Reach Axis Bank Credit Card Customer Care
Axis Bank offers multiple ways to get in touch with its customer care team, ensuring quick and convenient assistance for all your credit card needs. Whether you prefer calling, emailing, or chatting, there’s a channel available for you.
Phone Banking
Toll-Free Numbers:
1800-103-5577
1800-209-5577
Chargeable Numbers:
1860-419-5555
1860-500-5555
Operating Hours: 8:00 a.m. to 8:00 p.m. (Monday to Saturday, excluding national holidays).
24/7 Emergency Helpline (for lost/stolen cards):
+91-22-6798-7700 (available round the clock).
International Customers:
+91-22-6798-7700 (for support from outside India).
WhatsApp Support
Axis Bank WhatsApp Number: 7036165000
Simply add this number to your contacts and send “Hi” to start a chat.
Email Support
General Queries: customer.service@axisbank.com
Credit Card Queries: creditcards@axisbank.com
Loan Queries: loans@axisbank.com5.
Branch Visits
Visit your nearest Axis Bank branch for in-person assistance.
Online Support
Use the Axis Bank website or mobile app for live chat, complaint registration, and instant support.
Common Query Types Handled by Axis Bank Customer Care
Axis Bank credit card customer service is trained to resolve a variety of issues and questions related to your card. Some of the most frequently raised concerns are:
Lost or Stolen Cards
Immediate blocking of lost or stolen cards to prevent unauthorized transactions.
Requesting a replacement card with new details, while your account number remains the same.
Card Activation
Assistance with activating your new Axis Bank credit card.
Credit Limit Increase
Guidance on the process and documentation required for a credit limit increase.
Balance and Statement Enquiries
Checking your credit card balance and requesting duplicate statements.
Transaction Disputes
Reporting and resolving unauthorized transactions.
PIN Change and Card Settings
Updating your credit card PIN or changing card settings.
Rewards and Offers
Information on rewards points, cashback offers, and promotional deals.
Complaints and Feedback
Registering complaints or providing feedback through multiple channels
Online Support Features by Axis Bank
Axis Bank has embraced digital transformation, offering robust online support features for credit card customers:
Mobile Banking App
Axis Bank ‘Open’ App:
Access customer care, block cards, check balances, and more—all from your smartphone.
Website Support
Support Home Page:
Log in to your account, visit the support section, and use features like “Get It Done Instantly” for quick resolutions.
Live Chat:
Chat with a customer care representative in real time.
Complaint Registration:
Submit complaints online and track their status.
SMS Services
Block Your Card via SMS:
Text BLOCK followed by your 16-digit credit card number to 5676782 from your registered mobile number.
AI-Powered Assistants
Axis ‘AHA’:
Get support in Hindi and English through this AI-powered virtual assistant.
Email Support
Send queries or complaints via email for a written record and detailed responses
Online Grievance Redressal Portal
Still not satisfied? You can file an online complaint through their Grievance Redressal Portal.
Resolution Timelines for Common Queries
While Axis Bank offers prompt support, resolution timelines can vary based on the issue’s complexity.
Query Type Estimated Resolution Time
Card Blocking (Lost/Stolen) Immediate (via phone)
Transaction Dispute 7-14 business days
Billing/Statement Errors 3-5 business days
Credit Limit Requests 2- 4 business days
Reward Points Clarification 1-2 business days
EMI Conversion Requests Within 24 hours
Email Response 24 to 48 hours
Axis Bank follows RBI guidelines and maintains a transparent timeline framework for customer service delivery.
Axis Bank Customer Care Contacts Table
Support Channel
Contact Details
Availability/Notes
Toll-Free Phone
1800-103-5577, 1800-209-5577
8 a.m.–8 p.m., Mon–Sat
Chargeable Phone
1860-419-5555, 1860-500-5555
8 a.m.–8 p.m., Mon–Sat
24/7 Emergency Helpline
+91-22-6798-7700
Round the clock
WhatsApp
7036165000
Anytime (send “Hi” to start)
Email (Credit Card)
creditcards@axisbank.com
Anytime
Email (General)
customer.service@axisbank.com
Anytime
SMS (Block Card)
BLOCK <16-digit card no> to 5676782
From registered mobile number
Branch Visit
Nearest Axis Bank branch
During branch hours
Final Thoughts
Managing your Axis Bank credit card is more than just numbers and transactions—it’s about peace of mind. Whether you’re a tech-savvy user who prefers online support or someone who values a personal touch at the branch, Axis Bank has you covered.
Imagine you’ve misplaced your card on a busy weekend. Instead of panicking, you quickly block it via SMS or a quick call to the Axis Bank credit card customer care number. A new card is on its way, and you’re kept informed every step of the journey. If you have questions about rewards points or need a credit limit increase, friendly customer care executives are just a call or chat away.
For those who prefer digital solutions, the Axis Bank ‘Open’ app and website offer intuitive interfaces, making it easy to manage your card, check balances, and resolve issues without leaving your home. And if you ever need to escalate a concern, the process is transparent, with clear timelines and dedicated officers to ensure your voice is heard.
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