ICICI Credit Card Customer Care Number: Your Go-To Guide for Quick Support

When it comes to managing your finances, having reliable customer support is essential—especially for credit cards. ICICI Bank, one of India’s leading private sector banks, offers a robust customer care system for its credit card users. Whether you need to report a lost card, resolve a billing issue, or simply have a query, knowing how to reach ICICI credit card customer care can save you time and stress.

Contact Options: How to Reach ICICI Credit Card Customer Care

ICICI Bank offers several contact options for credit cardholders to get in touch with customer support. Depending on your preference and urgency, you can choose from the following methods:

1. Toll-Free Numbers

For general queries and services, ICICI Bank provides 24×7 toll-free customer care numbers. You can call from your registered mobile number for quicker service.

• ICICI Credit Card Customer Care (Domestic): 1860 120 7777
• ICICI Customer Care (International): +91 22 3366 7777 (charges apply)

2. SMS Services

ICICI Bank offers SMS banking for quick access to key information.

• Send BAL to 5676766 for balance inquiry.
• Send BLOCK to 5676766 to block a lost or stolen card.
• Send UNHAPPY to 5676766 forunresolved queries. A bank representative will respond within two business days.

3. Email Support

Customers can also email their queries:

• Customer Care Email ID: customer.care@icicibank.com
  Make sure to include your full name, credit card number (masked), and specific query for a timely response.

4. Postal address

You can write to the ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032.

5. Branch Visit

If you prefer face-to-face support, visit the nearest ICICI Bank branch. Use the ICICI branch locator on their website or app to find one near you.

ICICI Customer Care Contacts Table

Common Queries Handled by ICICI Credit Card Customer Support

The ICICI credit card helpline handles a wide array of issues to assist customers in managing their accounts efficiently. Here are some of the most frequent topics addressed:

• Reporting Lost or Stolen Cards: Immediate blocking of your card to prevent misuse and assistance with getting a replacement.
• Disputed Transactions: Help with unauthorized or incorrect charges on your statement.
• Billing & Payment Issues: Clarification on outstanding amounts, payment due dates, and late fee reversals.
• Credit Limit Changes: Requests for increasing or decreasing your credit limit based on eligibility.
• PIN & Security: Assistance with changing or resetting your credit card PIN.
• Card Activation & Closure: Support for activating a new card or closing an existing one (after clearing dues).
• Statement Requests: Getting duplicate statements for tax or personal records.
• Card Delivery Issues: Help if your card hasn’t arrived or needs to be re-dispatched.
• Rewards & Offers: Information about ongoing promotions, cashback, and reward point redemption.

Escalation Process

If your issue is not resolved satisfactorily at the initial level, ICICI Bank provides a clear escalation matrix:

• Level 1: Register Your Complaint

Contact customer care via phone, email, SMS, or branch visit. You’ll receive a service request number for tracking.

• Level 2: Escalate to Senior Officials

If you’re unsatisfied with the initial response, escalate to the branch head or designated senior official. For overseas branches, the respective branch head is responsible.

• Level 3: Principal Nodal Officer

If the issue persists, escalate to the Principal Nodal Officer at ICICI Bank Ltd., Bandra Kurla Complex, Mumbai 400051. You can also use the online complaint form.

• Level 4: Banking Ombudsman

As a last resort, if you remain dissatisfied, approach the Banking Ombudsman, a regulatory authority appointed by the Reserve Bank of India.

Pro Tip: Always keep your service request number handy for faster resolution at every stage.

Online Support Tools: Help at Your Fingertips

ICICI Bank leverages digital tools for customer convenience. Here are the top tools you can use without calling support:

• Internet Banking: Log in to your account to block/unblock cards, change PIN, check statements, and raise service requests.
• Mobile Banking App: Manage your credit card, make payments, and chat with customer care directly from your smartphone.
• Chat Support: Use the chat feature on the ICICI website or app for instant answers to common queries.
• Service Request Portal: Raise and track complaints or requests online without needing to call or visit a branch.
• Email Support: For non-urgent queries, email customer.care@icicibank.com or nri@icicibank.com for NRI-specific concerns.

ICICI Bank understands that financial concerns can be stressful, and their customer care team is trained to provide empathetic, prompt, and effective support. Whether you’re a first-time credit card user or a seasoned customer, you can expect:

• Quick Response Times: Most queries are resolved within a few hours to a couple of business days, depending on complexity.
• Personalized Assistance: Support agents are equipped to handle your specific needs, from lost cards to billing disputes.
• Multiple Languages: Support is available in several Indian and international languages, making it easier for everyone to communicate.
• Accessibility: From toll-free numbers to digital tools, help is always at your fingertips—no matter where you are in the world.