Skip to content

Independent. Unsponsored. Built for India.

Live rates Repo rate 5.50% USD/INR ₹96.73 Gold 24K (10g) ₹1,49,430 All rates
Advertiser disclosure. Some links on this page are partner links. They never change our rankings. Read how

Credsir earns money when you apply for a product through some of the links on this site. That revenue funds the research. It does not buy a placement: our rankings come from a published scoring method that runs on the same data for every product, partner or not. Products we do not earn from appear in these lists whenever they win on the numbers — and several currently do.

Government Services

EPFiGMS: How to Raise a UAN or PF Grievance

Raise a UAN or PF grievance on epfigms.gov.in with your UAN and an OTP. EPFO's charter aims to settle it within 7 working days; CPGRAMS is the next step.

AS

Written by Aarav Sharma

Published 6 October 2026·5 min read

On this page8 sections
Credsir Government Services guide cover with a id card icon

To complain about your PF account, file a grievance on EPFO’s portal, epfigms.gov.in, using your UAN and an OTP. The system identifies the EPF office that holds your account and routes the complaint there. EPFO’s Citizens’ Charter sets 7 working days to redress a grievance; if it stays unresolved, you can send a reminder, write to EPFO’s resolution centre, or go to CPGRAMS.

Key facts

Item Detail
Portal epfigms.gov.in (also on the UMANG app)
Who can file PF member, EPS pensioner, employer, or others
Identifier UAN for members, PPO number for pensioners, establishment number for employers
Redressal time (Citizens’ Charter) 7 working days
After you file Unique registration number by SMS and email
EPFO helpline 14470 (7 am to 9 pm); the charter also lists 1800118005
Escalation email rc.csd@epfindia.gov.in, for grievances pending beyond 15 days
Government-wide route CPGRAMS (pgportal.gov.in): 21-day target, appeal within 30 days of closure

Issues you can raise on EPFiGMS

EPFiGMS handles grievances about any EPFO service. Members typically use it for:

  • a withdrawal, transfer or pension claim that is delayed or wrongly rejected
  • contributions missing from the passbook, or an employer not depositing the deducted PF
  • KYC, name or date-of-birth mismatches that block claims
  • a previous PF account that has not been merged into your UAN
  • UAN or member portal problems

Before you file, check the facts yourself. Our guide to the UAN passbook shows how to spot a missing contribution, and the EPF withdrawal guide lists the pre-checks that cause most rejections. If your UAN is not active yet, activate it first so the OTP reaches you.

Filing a grievance step by step

  1. Open epfigms.gov.in and click Register Grievance.
  2. In Status, choose PF Member (or EPS Pensioner, Employer, or Others). Choose Others only if you have no UAN, PPO number or establishment number.
  3. Enter your UAN and the captcha, and click Get Details.
  4. Click Get OTP, enter the OTP sent to your UAN-linked mobile, and submit.
  5. Check the personal details pulled from EPFO’s records and add your email and mobile.
  6. Select the PF account the complaint relates to, pick the grievance category and describe the problem.
  7. Attach supporting documents, then review and click Submit.
  8. Save the registration number from the screen, SMS or email.

Because the UAN is linked to EPFO’s master database, the portal sends your complaint straight to the office that maintains your account. Write the complaint in two or three plain sentences: what you applied for, when, the claim or reference number, and what went wrong.

Checking grievance status

  1. On epfigms.gov.in, click View Status.
  2. Enter the registration number and the mobile number or email you used.
  3. Verify with the OTP to see the current status and any reply from the EPF office.

If the office asks for more papers, use Upload Grievance Document with the same registration number. You can upload more than one file.

Escalation and the CPGRAMS route

Within EPFO

ItemDetails
Send Reminderuse this option on EPFiGMS once the grievance is pending past the 7-working-day charter period.
Resolution centreEPFO’s contact page says that for grievances pending beyond 15 days, you can email rc.csd@epfindia.gov.in with your grievance number.
Next higher authoritythe charter says an unresolved grievance is escalated to the next higher authority. The public grievance officer at EPFO head office is the Additional Central PF Commissioner (CSD).
Helplinecall 14470 between 7 am and 9 pm for status or guidance.

CPGRAMS

CPGRAMS at pgportal.gov.in is the central government’s grievance portal. EPFO’s charter lists it as a second channel for lodging complaints. Its FAQ sets a 21-day redressal period, with an interim reply if there is a delay.

  1. Register on pgportal.gov.in and lodge a grievance against the Ministry of Labour and Employment (EPFO).
  2. Mention your UAN, PF account number and the EPFiGMS registration number.
  3. Summarise what EPFO replied and why it does not solve the problem.
  4. When the grievance is closed, give your rating. If you are not satisfied, file an appeal within 30 days of closure.

CPGRAMS does not take up cases pending in court, RTI matters or personal disputes.

What to keep ready as evidence

  • UAN, PF account (member ID) numbers, and PPO number for pension cases
  • Claim ID or tracking number and the date you filed the claim
  • Screenshot of the rejection reason or the passbook entry that is wrong
  • Salary slips showing PF deducted, where the employer has not deposited it
  • Bank passbook or cancelled cheque, PAN and Aadhaar for KYC mismatches
  • Relieving letter or service certificate for date-of-exit disputes

Upload clear scans with the complaint rather than waiting to be asked; it saves a round trip. Our EPF and VPF page explains how contributions and interest are meant to work.

Frequently asked questions

How do I raise a UAN grievance online?

Go to epfigms.gov.in, choose Register Grievance, select PF Member, enter your UAN, verify with OTP, fill in the complaint and submit.

How do I check my UAN grievance status?

Click View Status on epfigms.gov.in and enter the registration number with the mobile number or email you used, then verify with the OTP.

How long does EPFO take to resolve a grievance?

EPFO’s Citizens’ Charter sets 7 working days. On CPGRAMS, the target is 21 days.

What if my EPF grievance is closed without a solution?

Send a reminder or email rc.csd@epfindia.gov.in with the grievance number, or file on CPGRAMS and appeal within 30 days if that too is closed unsatisfactorily.

Can I file a PF complaint without a UAN?

Yes. Choose Others in the Status field, though EPFO says complaints with a UAN, PPO or establishment number are redressed faster.

Can I file a grievance against my employer for not depositing PF?

Yes. Choose PF Member and describe the missing months, and attach salary slips that show the deduction.

What is the EPFO helpline number?

14470, from 7 am to 9 pm. EPFO’s charter also lists the toll-free number 1800118005.

Sources

Related articles