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RERA

UP RERA Complaint Status: Check Case Status and Hearing Date Online

Check UP RERA complaint status on up-rera.in: Complaints > Complaint Status, enter complaint number and captcha to see hearing dates.

PN

Written by Priya Nair

Updated on 17 September 2026·7 min read

On this page8 sections
Credsir RERA guide cover with a house icon

To check UP RERA complaint status, open the Complaint Status page on up-rera.in (Complaints menu), enter your complaint number and the captcha, and search. The result shows your hearing dates, the proceedings recorded at each hearing and the next date. If you have lost the number, the Get Complaint Number page finds it from your payment transaction ID or registered email and mobile.

Key facts

Item Detail
Portal up-rera.in, run by the Uttar Pradesh Real Estate Regulatory Authority
Status search needs Complaint number and captcha
Complaint number format Regional code, numbers and year, for example NCR144/03/72601/2021
Complaint fee ₹1,000, paid online through the SBI gateway
Forms Form M (complaint to the Authority), Form N (compensation, before the Adjudicating Officer)
Time limit in the Act 60 days; the Authority must record reasons if it takes longer
Appeal To the UP Real Estate Appellate Tribunal (UP REAT) within 60 days of receiving the order
Helpline, Lucknow +91 9151602229, +91 9151642229
Helpline, Greater Noida +91 9151672229, +91 9151682229, 0120-2326111
Helpline hours 9:30 am to 6:30 pm, Monday to Saturday

How to check UP RERA complaint status online

  1. Go to up-rera.in and hover over Complaints in the top menu.
  2. Click Complaint Status. The page is titled View Complaint’s Status Detail.
  3. Type your complaint number exactly as it appears on your receipt, including the slashes.
  4. Enter the captcha characters and submit.
  5. Read the hearing details. Each entry lists the hearing date, the proceedings of the day, remarks and the next hearing date. A disposed case shows the date of disposal.

Proceedings are often recorded in Hindi. A line such as “पत्रावली आदेशार्थ सुरक्षित” means the bench has reserved the file for orders.

Other status searches under the Complaints menu

Menu item Use it to
Get Complaint Number Recover a lost number using the transaction ID (it starts with UPRERA) or your registered email and mobile
Complaint AOA Status Run a separate status search by complaint number
View 2nd complaint for new cause of action Track a fresh complaint filed on a new ground against the same promoter
Conciliation Status Track a case sent to the Conciliation Forum, using the conciliation number
View RC Status See the recovery certificate report for a complaint number
Request for Order Execution Apply for execution of an order, then use View Request Status or View Compliance Status

Check your hearing date in the cause list

The cause list shows which cases a bench will hear on a given day.

  1. Open Cause List from the up-rera.in home page.
  2. Choose Complaint Cause List, or Conciliation Cause List for a conciliation case.
  3. Pick the Hearing Officer. Options include Bench 1, 2 and 3 Lucknow, Bench 1 to 4 Gautam Budh Nagar, the Adjudicating Officer at each office, and Authority at LKO or NCR.
  4. Select the hearing date and submit, then look for your complaint number.

Your hearing officer is shown against your complaint in the status result. Hearings can be held by video conference, and the complainant dashboard has a Get Virtual Hearing Link option.

What happens after you file

UP RERA’s user manual for the eCourts module sets out the stages a complaint passes through before it reaches a bench.

#ItemDetails
1Payment.The complaint is submitted only after the ₹1,000 fee is paid. Unpaid drafts sit under Pre-Registered, with a Payment link.
2Legal scrutiny.The Legal Division checks the complaint. If documents are missing, it raises objections, listed under Complaints with Objection. The complaint moves on only after you clear every objection.
3Hard copy.Once cleared, print the form and documents from Document Awaited, sign every page, and post or deliver them to the Lucknow or Greater Noida office. Upload the postal receipt or the dispatch desk receipt as proof.
4Hearing.The complaint is listed before a bench, and dates start appearing in the status result.

A complaint stuck with no hearing date is usually waiting at the objection or hard-copy stage. Check your dashboard before calling the helpline.

How to file a UP RERA complaint

  1. On up-rera.in, go to Complaints and click Register Complaint to reach the eCourts sign-up page.
  2. Register as an allottee or an association of allottees, then log in with email and password or a mobile OTP.
  3. Choose Register New Complaint (Form M), or Complaint for Compensation (Form N) for compensation claims.
  4. Answer the pop-up on the Conciliation Forum: Yes sends the matter to conciliation, No continues the complaint.
  5. Answer the screening questions. If RERA has already passed an order, you are sent to the execution request page instead.
  6. Select the promoter and project. If the promoter is not listed, choose Others and enter the details as an unregistered promoter.
  7. Add payment receipts, the relief sought and documents, review the form and pay ₹1,000 through the SBI gateway.

Under Rules 33 and 34 of the Uttar Pradesh Real Estate (Regulation and Development) Rules, 2016, the fee is ₹1,000 for both Form M and Form N. If a consumer forum already has your case, the manual says you should pursue it there, or withdraw it before filing with RERA. Our guide to remedies for possession delay compares the options.

If the case is delayed or you disagree with the order

ItemDetails
Delay.Section 29(4) of the Real Estate (Regulation and Development) Act, 2016 asks the Authority to decide within 60 days. Section 71(2) sets the same period for the adjudicating officer. Either can take longer by recording reasons in writing.
Builder does not pay.Under Section 40(1), unpaid interest, penalty or compensation is recoverable as arrears of land revenue. UP RERA issues a recovery certificate, which you can track under View RC Status. For execution and RC queries, email rro.hq@up-rera.in (Lucknow benches) or rro.ncr@up-rera.in (regional office benches).
Appeal.Under Section 44(2), appeal to UP REAT within 60 days of receiving the order, with a fee of ₹1,000. A promoter must first deposit at least 30% of the penalty, or the full amount due to the buyer, under Section 43(5).
Appeal status.UP REAT cases are tracked on efilingreat.up.gov.in under Case Status, by filing number, case number, party, advocate or judge.
Further appeal.Section 58 allows an appeal to the High Court within 60 days of the tribunal’s order.

A lawyer can help with large refunds, group complaints or a builder who ignores an order.

Frequently asked questions

How do I check UP RERA complaint status?

Open Complaints, then Complaint Status on up-rera.in, enter your complaint number and captcha, and submit. The result lists every hearing date and the next date.

How do I check UP RERA case status without the complaint number?

Use Get Complaint Number under Complaints. Search by the transaction ID that starts with UPRERA, or by your registered email and mobile number.

How can I see my UP RERA hearing date?

The complaint status result shows the next hearing date. You can also open the Cause List, choose your hearing officer and date, and look for your number.

What is RC status in UP RERA?

RC is a recovery certificate, used to recover money a builder has not paid under an order. Enter your complaint number on the View RC Status page to see the report.

What is the fee for a UP RERA complaint?

₹1,000, paid online through the SBI gateway. The same fee applies to a compensation complaint under Form N.

How long does UP RERA take to decide a complaint?

The Act sets 60 days, but the Authority can take longer by recording reasons. Objections and the hard-copy step can add time before the first hearing.

How do I check RERA complaint status in other states?

Each state runs its own portal. See our list of RERA authorities by state; in Haryana, for example, you search on haryanarera.gov.in.

Sources

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